Order help
Shipping & order questions
For your hyaluronic acid 30 caplets purchase, start with the details saved in your order confirmation. This guide explains what to check and how to ask My Store for assistance.
Find your order
Keep your confirmation email handy: it identifies your order and records the shipping option and charges selected at checkout. Include your order number and checkout email when asking for help. Account holders can also review their order history below.
View my ordersDelivery questions
Review the latest tracking information, if provided, and check the delivery address in your confirmation. If the parcel is delayed or cannot be located, contact support with your order number, delivery address and a short description of the problem. Same-day shipping refers to dispatch, not same-day arrival.
Damaged or opened packages
Do not use a bottle that arrives open, damaged or with a broken seal. Photograph the parcel, the bottle and any visible damage, then keep everything while you contact support. Include your order number and explain what you found; support can advise on the next steps.
Returns
Return eligibility is determined by the terms that apply to your purchase. Read My Store’s shipping and return information, then contact support with your order number and reason for the request. Wait for return instructions and the correct address before posting a parcel.
Shipping & returnsGet help for your order
Use My Store’s contact form for questions about your hyaluronic acid 30 caplets order. Include your order number and the email used at checkout so your enquiry can be matched to the purchase. For medical questions, speak with a qualified healthcare professional instead.
Contact Support